Welcome to the InstantCare Support Agent Download Page

The InstantCare Support Agent is a small program that allows our techs to access your system remotely to help you and should only be downloaded and installed on the advice of a Sound IT Technician. If you are not already working with a Sound IT Technician, please call or email us before installing the support agent.

Please note that support with a trained technician is billed at the following rates:

  • Tier 1 (Junior Tech) $100 per hour. ($50 per half-hour)
  • Tier 2 (Senior Tech) $140 per hour. ($70 per half-hour)