Welcome to the InstantCare Support Agent Download Page

The InstantCare Support Agent is a small program that allows our techs to access your system remotely to help you and should only be downloaded and installed on the advice of a Sound IT Technician. If you are not already working with a Sound IT Technician, please call or email us before installing the support agent.

Please note that support with a trained technician is billed at the following rates:

  • Residential Support: $100 per hour. ($25 per 15 minutes)
  • Business Support: $200 per hour. ($50 per 15 minutes)