Sound IT Solutions

IT Support


Live Chat

Have a quick question for us? Live chat is a great way to start the conversation. If we're available, we'll answer right away.

Start a Ticket

For more involved questions or if we aren't available to chat, then creating a support ticket is the way to go. We'll use this ticket to track your issue from report to resolution so nothing slips through the cracks.

Remote Support

Download our InstantCare support agent.

The InstantCare Support Agent is a small program that allows our techs to access your system remotely to help you and should only be downloaded and installed on the advice of a Sound IT Technician. If you are not already working with a Sound IT Technician, please call or email us before installing the support agent.

Please note that support with a trained technician is billed at the following rates:

  • Tier 1 (Junior Tech) $80 per hour. ($40 per half-hour)
  • Tier 2 (Senior Tech) $120 per hour. ($60 per half-hour)

Our Safe and Sound Home members get free remote support.

Get Remote Support Now »