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Low	Maintenance and planned service. Annoyance issues or issues with reasonable workarounds. Non-member issues.
Medium	One user down. Business continuing to function.
High	Multiple users down. Minor business disruption
Urgent	The problem is severe. My business can't function.
Critical	The problem is severe. All or most users affected. My business can't function.
Freebie	No priority. For quick questions with no urgency. There is no guaranteed response time, or guarantee of response at all